Contact Details
Eatons Hill Qld 4037 Tel: 0478 299 542 jacqui@thespahub.com.au
Shipping
Shipping is via Australia Post and orders will be mailed within 48 hrs and a tracking number will be provided if requested. Orders up to $90AUD will incur postage of $9.95 and over $90, postage is free.
Pricing - All pricing is in Australian Dollars $$ AUD
Returns / Refunds
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to me immediately via email so I can investigate.
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Before attempting to return an order please contact me via email and I will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
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If you simply don't like a product or you have any issue with a container not working properly please just email me at jacqui@thespahub.com.au and I will take care of it for you. I am a real person not a big company so I make this process EASY!
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Our Policy does not affect your statutory rights.
Consumer Privacy Policy
Consumer Data Privacy Policy
Introduction
The Spa Hub is committed to protecting the privacy of our customers. This Consumer Data Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) and the Consumer Data Right (CDR) legislation.
1. Collection of Personal Information
We collect personal information that is necessary for us to provide our services to you. This may include:
Name
Contact details (email address, phone number, postal address)
Payment information
Purchase history
Browsing behaviour on our website
2. Use of Personal Information
We use your personal information to:
Process and fulfill your orders
Communicate with you about your orders and our services
Improve our website and services
Conduct marketing and promotional activities (with your consent)
Comply with legal and regulatory requirements
3. Disclosure of Personal Information
We may disclose your personal information to:
Third-party service providers who assist us in providing our services (e.g., payment processors, delivery services)
Regulatory authorities, if required by law
Other entities, with your consent
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing security measures such as encryption, access controls, and secure storage.
5. Access and Correction
You have the right to access and correct your personal information held by us. If you wish to access or correct your information, please contact me as our Privacy Officer at jacqui@thespahub.com.au.
6. Consent and Opt-Out
By providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this policy. You may withdraw your consent at any time by contacting us at [contact details]. You can also opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails.
7. Changes to this Policy
We may update this Consumer Data Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Consumer Data Privacy Policy, please contact our Privacy Officer at:
Email: jacqui@thespahub.com.au
Phone: 0478 299 542
Postal Address: 8 Bassino Court, Eatons Hill QLD 4037 Australia
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